Refund policy

 

Return and Refund Policy

Please contact Faith & Flightlines through our Contact page within 30 days of delivery if an item arrives damaged, defective, or materially different from what you ordered. Include your order number, a description of the problem, and clear photos of the item and packaging when applicable. We will review the issue and arrange a refund or replacement as appropriate.

Handcrafted items, including paracord bracelets: We offer a refund if the item arrives damaged or completely incorrect and the issue is reported within 30 days of delivery. We do not accept returns or issue refunds because you changed your mind.

Print on demand merchandise: Because these items are made when ordered, we do not accept returns or exchanges for a change of mind or for an incorrectly selected size or color. If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery so we can review it for a refund or replacement. 

Digital downloads: Digital purchases cannot be returned. If you cannot access a file or receive the wrong file, contact us so we can correct the problem.

Books purchased through Amazon: Purchases made on Amazon are subject to Amazon’s applicable return and refund process.

Do not mail an item back before contacting us. This policy does not limit any rights you have under applicable law.